Belle Epoque Club now have moved from Mixc, Luohu District to Swan Castle Club, OCT, Nanshan District. Click here to know more about their updated information.
Submitted by farhod bawana on February 28, 2011 - 13:16.
Very bad service when it comes to a customer complaint.. I had a very bad experience at this place and I would never go back there again, not to mention that its over priced... But when it come to a bad attitude when you complain to the service then it would really leave a negative memory. The menu set was Priced by Chinese language so I asked the waiter or " the excited waiter" about the meaning whether the set is for couple or for one person and his reply was that its for couple, and as a habit I always ask 3 times to confirm because I know English is not a Native language here.. at last the bill came out double the expected price! so as everyone would do I had an inquiry so Mr. waiter came and he said NO I TOLD YOU ITS FOR ONE, well if I was the only one who heard him saying its for couple then I would have thought I might be wrong, but my companion confirmed but the waiter argued back, so I got mad.. if he would have simply apologized and admited his mistake and explained that he misunderstood due to language difference then I would have simply paid and left. but he argued and argued and even raised his voice.. not to mention the useless manager. well, sorry its a long review but I'm really frustrated with this level of service for such a well decorated place. its seems true when they say... This Is China.
Comments
Very bad service when it
Very bad service when it comes to a customer complaint..
I had a very bad experience at this place and I would never go back there again, not to mention that its over priced... But when it come to a bad attitude when you complain to the service then it would really leave a negative memory.
The menu set was Priced by Chinese language so I asked the waiter or " the excited waiter" about the meaning whether the set is for couple or for one person and his reply was that its for couple, and as a habit I always ask 3 times to confirm because I know English is not a Native language here..
at last the bill came out double the expected price! so as everyone would do I had an inquiry so Mr. waiter came and he said NO I TOLD YOU ITS FOR ONE, well if I was the only one who heard him saying its for couple then I would have thought I might be wrong, but my companion confirmed but the waiter argued back, so I got mad.. if he would have simply apologized and admited his mistake and explained that he misunderstood due to language difference then I would have simply paid and left. but he argued and argued and even raised his voice.. not to mention the useless manager.
well, sorry its a long review but I'm really frustrated with this level of service for such a well decorated place.
its seems true when they say... This Is China.