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Client Support Manager

Company Name & Description: 
Asia Quality Focus is a dynamic and fast growing company that provides quality control services including inspections, factory audits and laboratory testing in 14 countries in Asia. We are an international company with Western management and offices in the USA, South America, Europe and China. Our team consists of more than 150 employees from five continents. In the quality control industry, we are widely recognized and praised for our excellent service and continuous management system improvement. We aim at creating added value for our customers through assistance with risk management and performance optimization. Our business is expanding quickly. People are the key to our success. We sincerely invite competent and self-motivated individuals to join our team. We offer an attractive remuneration package and career development opportunities to successful candidates. Employee benefits Working 8 hours a day, 5 days a week. Social insurance paid by the company right after the join-in month. 13th month salary and attractive bonus scheme. 8 days annual leave in the first year of employment without any salary deduction, 1 additional day after every year. Free English Lessons. Flexible working hours and environment AQF Commitment We aim to honor the individual strengths of all employees and help them reach their potential. Interested in working with us? Here are the current open positions. We welcome you to send your detailed resume in English, indicating your expected salary to or apply online.

Reports to: CEO

Location: Shenzhen, China


? Ensure responsive, clear, professional feedback is provided to clients by all members in the Client Support Team.

? Liaise with sales team members for on-boarding of new clients and manage workload distribution accordingly among CS team members.

? Manage relationship with selected Key and/or VIP accounts.

? Train CS team members on best practices for Key Client development.

? Standardize the communication responses by CS team members to common client questions.

? Work with AQF management team in order to provide information to clients as quickly as possible while maintaining high level of professional communication.

? Implement and manage reporting system for monitoring client service volume and performance on a weekly and monthly basis.

? Manage and monitor individual team members performance according to KPI’s and AQF performance review policies.

? Identify improvements to AQF management team and execute agreed workflow changes.

? Identify recruitment needs for team and work with HR & Admin to recruit new staff (incl. post job advertisement, conduct interviews, make offers)

? New Staff Onboarding. Welcome new hire and organize their arrival to ensure maximum efficiency (e.g. training, visa, phone, laptop, email, etc).


? Monthly salary negotiable based on experience.

? Variable income package based on AQF policy.

? Social Insurance and Health benefits in line with Chinese government policy.

? Appropriate Visa provided if required for non-China citizens.

*** End

Candidate Requirements: 


? High level of communication ability both oral and written in English.

? Mandarin Chinese and/or French or Spanish ability a plus.

? Bachelor degree and 7+ years related work experience in Sales, Customer Service or related position.

? Personal growth mindset and motivation to work in senior management positions.

Education Level Required: 
Years work experience: 
8 years
Available For: 
Local Chinese
Salary Range: 
10001 - 20000
Position filled: 

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