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Account Manager

Company Name & Description: 
Floship Limited is a Hong Kong based startup in the eCommerce logistics space and is recognized as the top Crowdfunding Fulfilment company in the world working in over 200+ projects. We provide total logistics solutions to brand owners and online retailers worldwide. This includes storage, order fulfillment, and last mile delivery. We have an energetic startup culture at the company and we believe in only working with great people. If you want to work with only the best people and disrupt a huge industry, come meet us.

Job Description:
We are looking for talented individuals with high EQ and communication skills to fill the role of Account Manager for our Crowdfunding team. The role is remote / Hong Kong offices and you will report directly to the Head of Crowdfunding/Operations Project Manager. You will be working with other startups / crowdfunding companies and supporting them with post manufacturing supply chain for their company from Orders Processing / Good receiving / Operations / Platform integrations and Shipping.

• Manage customer on-boardings with the company which includes coordinating with client and operations teams
• Monitor daily activities of your accounts to ensure KPI excellence
• Assist with customer management and servicing whenever front line customer service is unable to assist the customer
• Orders processing, systems integration, operations overview and tracking inquiries
• Identify new opportunities and requirements from client to help our product development team to develop new products and services

Candidate Requirements: 

• Background in customer service, ecommerce, or logistics preferred
• Fluent to native level of English required and (Chinese/Cantonese preferred)
• Intermediate ~ Advance excel/google sheets is needed and other skills in : Asana, Slack, Zapier, Mailchimp would be a great asset
• Understanding startup culture will be very important
• Most important is a good proactive attitude with a get things done attitude!

Education Level Required: 
Years work experience: 
2 years
Available For: 
Expatriates & Local Chinese
Salary Range: 
Not Specified
Position filled: 

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