Job Opening: Client Service Associate in TEC (The Executive Centre)

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Company Introduction:

• The Executive Centre provides comprehensive, one-stop business solutions for clients all over the world.  We have a strategic presence of 40 centres across 15 cities in Asia Pacific, focus on addressing global business’s demand for maximum office space flexibility, cost effectiveness and productivity.  The Executive Centre provides best-in-class workspace solutions, business concierge services, premium meeting rooms and video conferencing facilities since 1994.  Let us help you grow your business in the Asia Pacific region.

Please refer to our website for detail information:

http://www.executivecentre.com/

Job Profile:  Client Service Associate

Responsibilities:

• -Greets and handles in-house guests as well as potential clients in a professional manner, with a warm welcoming smile and eye contact
• -Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests an/or potential clients’ needs or queries
• -Provides PABX functions at the beginning and end of shift
• -Answers telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
• -Know each client by name and know how they want their telephone answered
• -Records messages in a clear, accurate and efficient manner
• -Track and record all client services on control sheets
• -Accurately record all services rendered
• -Never say “no” or “I don’t know” to a client
• -Handle request for simple client services
• -Ensures a continuity of presence at all times at the reception area
• -Organizes postage and document courier services
• -Maintains and updates out-of-town client lists
• -Ensures that the common areas particularly reception area is clean and tidy at all times
• -Handle mail, and incoming and outgoing deliveries
• -Organizes newspapers, magazines and other reading peripherals, hence maintaining a high level of housekeeping
• -Coordinates conference room bookings, refreshments for meetings and other special arrangements
• -Secretarial and administrative duties, when required
• -Handles client inquiries and refers to Manager or General Manager, where required
• -Other duties from time to time as designated by the Manager or General Manager

Customer Service

• -Establishes and offers input on improvement to service standards
• -Carries out duties and interactions with clients in a professional manner at all times
• -Ensures that the Centre’s service standards are maintained at all times
• -Ensures that clients’ requests and demands are met to the best of your professional ability. This include handling of inquiries, complaints and feedback’s
• -Develop rapport and professional business relationships with fellow colleagues and clients

Requirements

• -Bachelor Degree is required.
• -Good written and oral communication skills in English.  
• -Good problem-solving, communication and interpersonal skills    
• -A fast learner and strong team player      
• -Take the initiative, self-motivated and willing to work under pressure 
• -Fluent in Mandarin and Cantonese 

For Application and Inquiry, Please contact Centre Manager Wendy Liu:

Wendy_Liu@ExecutiveCentre.com

+86 755 3304 3001