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Client Service Associate

Company Name & Description: 
The Executive Centre, the leading premium serviced office provider in Asia Pacific, is a business that operates in 10 countries across multiple time zones and multiple languages. Yet at the client level, this is a very personal business. With a full commitment to understanding the unique individual market characteristics and circumstances while servicing our clients, The Executive Centre hires and builds local teams with local expertise and know-how. People are the foundation upon which our success is built. We believe in nurturing talent from within its business and creating leaders of the future. We invest heavily in training and development programmes for our people, allowing them to grow their careers as the company grows. This proven ability to flourish has created a strong organisational culture based on respect, trust and diversity, with motivated people proactively driving the business forward. Working for The Executive Centre provides you with numerous opportunities to maximise your potential and move forward in your career. Be part of our team.

We are looking for a highest service standards person to join our Services team. As a Client Service Associate, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients. You will also have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients.
Responsibilities and Requirements:
Ensures that clients’ requests and demands are met to the best of your professional ability. This includes handling of inquiries, complaints and feedback.
Develop rapport and professional business relationships with fellow colleagues and clients
 A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk or Club Floor environment
Customer-oriented with excellent  interpersonal and communications skills, with an open mind to changes
Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks
Fluency in English and Mandarin.
Good telephone manner and ability to perform secretarial tasks under deadlines
Able to handle correspondences and inquiries
Knowledge of Microsoft Word, Excel, & PowerPoint
Able to work overtime occasionally

Education Level Required: 
College/university/polytechnic
Years work experience: 
2 years
Available For: 
Local Chinese
Salary Range: 
Not Specified
Position filled: 
No

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