Hotel

1. Responsible for supervising and coordinating the all activities of personnel engaged in operations department.
2. Performs duties common to manager or R&F and other duties as may be assigned.
3. Attends to guest complaints, requests or inquiries.
4. Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff.
5. Ensure grooming and general appearance of staff conforms to Hotel standards.

Scope and General Purpose of Job:
Ensures that minimum brand standards have been implemented.
Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with the Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Ensures that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Tastes and monitors the beverage products served throughout the operation, provides feedback where appropriate.

Description
1. Grasp the daily guest situation and catering activities.
2. Participate in various front desk work. Find and report problems in work.
3. Welcome the VIP guests and return guests who arrive and leave on the day.
4. Prepare the registration form, key card and so on before the guests arrive to ensure the check-in procedures are convenient and quick.
5. Keep good communication with hotel guests to know their likes and dislikes and help them solve problems.
6. Make daily telephone calls to guests, collect their opinions and take follow-up measures to report to the superior.
7. Receive and welcome guests at the reception and lobby level and business floor.
8. Assist guests on business floor to check in and check out.

We are looking for a Restaurant Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.

Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.