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Hi there.... I know many
Hi there....
I know many people who work for the InterContinental. The most likely reason they seemed to be so unprofessional to you is because of 2 reasons: 1. The Manager of the place was recently let go, and 2. The Hotel's Head Chef is currently on vacation.
For the most part, the hotel staff is usually very courteous and they do a really swell job in events and such. Very sorry to hear of your disappointment though.
-Shierley-